Privacy Policy

Last Updated: July 1, 2025

Welcome to PrizePH — the online betting and gaming platform built for Filipino players who want a legit, enjoyable experience without the hassle. This Privacy Policy explains in plain language how we collect, use, share, and protect your personal information when you visit prizeph.best or use any of our services.

By registering an account, placing a bet, or simply browsing our site, you agree to the practices described here. If you don't agree, please stop using the platform and reach out to our support team — we're happy to answer any questions before you decide.

1. Who We Are

PrizePH (prizeph.best) is a licensed online gaming platform serving players in the Philippines. Our platform offers sports betting, casino games, live dealer tables, and esports wagering — all designed around the Filipino gaming culture. When you interact with us, PrizePH acts as the data controller responsible for how your personal information is handled.

2. What Information We Collect

We collect different types of information depending on how you use PrizePH:

a. Information You Give Us Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Home address (for verification and compliance purposes)
• Government-issued ID details (for KYC/AML compliance — required by Philippine gaming regulations)
• Financial details such as GCash number, Maya account, BDO/BPI account, or Visa/Mastercard card details used for deposits and withdrawals
• Username, password (stored as an encrypted hash — we never see your actual password), and security questions

b. Information We Collect Automatically

• IP address and general location data
• Device type, operating system, and browser version
• Pages visited, time spent on pages, and betting/game activity logs
• Cookies and similar tracking technologies (see Section 8 for details)
• Referral source — how you found PrizePH

c. Information from Third Parties

• Identity verification data from licensed KYC/AML service providers
• Payment verification and fraud-check data from payment processors like GCash, Maya, and GrabPay
• Publicly available information when required by our regulatory obligations

3. How We Use Your Information

PrizePH uses your personal data only for legitimate, necessary purposes. Here's what that looks like in practice:

• Account management: creating, verifying, and maintaining your PrizePH account
• Service delivery: processing bets, deposits, and withdrawals; crediting winnings to your account
• Identity verification (KYC): complying with Philippine anti-money laundering (AML) laws and PAGCOR licensing requirements
• Fraud prevention and security: detecting suspicious activity, unauthorized access, or abusive behavior
• Customer support: responding to your questions, disputes, or complaints
• Promotions and bonuses: notifying you of offers you've opted into (you can always unsubscribe)
• Responsible gaming: monitoring play patterns to identify potential problem gambling and offering support tools
• Legal and regulatory compliance: meeting our obligations to Philippine authorities, PAGCOR, and other relevant bodies
• Platform improvement: understanding how players use PrizePH so we can make it better

4. Legal Basis for Processing

Every time PrizePH processes your personal data, there's a clear legal reason for doing so under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:

• Contract performance: processing needed to deliver the services you signed up for
• Legal obligation: KYC, AML, and tax reporting requirements imposed by Philippine law
• Legitimate interest: fraud prevention, platform security, and internal analytics
• Consent: marketing communications and optional cookies (which you can withdraw at any time)

5. How We Share Your Information

PrizePH does not sell, rent, or trade your personal data. We share information only when necessary, and only with the following categories of recipients:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard networks — strictly to process your transactions
• KYC/AML partners: licensed identity verification providers to comply with regulatory requirements
• Game technology providers: software vendors who power our casino, sports, and esports products (bound by strict data processing agreements)
• Regulators and law enforcement: PAGCOR, AMLC, the NPC (National Privacy Commission), and other authorities when legally required
• Professional advisors: lawyers, auditors, and compliance consultants under confidentiality obligations
• Group companies: affiliated entities within the PrizePH corporate group for internal administrative purposes only

All third-party service providers are bound by contractual obligations to protect your data and use it only for the specific purpose we've authorized.

6. Data Retention

We keep your personal data for as long as your account is active and for a period after it closes, as required by Philippine law. Specifically:

• Account and transaction records: minimum 5 years after account closure (AML requirement)
• KYC documents: minimum 5 years after the end of the business relationship
• Marketing consent records: until you withdraw consent, plus a reasonable log period
• Support and dispute records: 3 years from resolution

When data is no longer needed, we securely delete or anonymize it so it can no longer be linked back to you.

7. Your Rights Under the Data Privacy Act of 2012

As a data subject under Philippine law, you have the following rights that PrizePH fully respects:

• Right to be informed: know what data we hold and why
• Right to access: request a copy of your personal data
• Right to correction: update inaccurate or incomplete data
• Right to erasure: request deletion of data we no longer have a legal basis to hold
• Right to object: oppose processing based on legitimate interest or for direct marketing
• Right to data portability: receive your data in a structured, machine-readable format
• Right to lodge a complaint: file a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated

To exercise any of these rights, contact our Data Protection Officer at the email listed below. We'll respond within 15 business days in most cases.

8. Cookies and Tracking Technologies

PrizePH uses cookies and similar technologies to make the site work properly and to understand how players use it. Here's the breakdown:

• Essential cookies: necessary for login sessions, security tokens, and basic platform functions — you can't opt out of these without stopping use of the site
• Analytics cookies: help us understand traffic patterns and popular features (you can opt out)
• Preference cookies: remember your language, odds format, and other settings
• Marketing cookies: only set with your explicit consent; used to show relevant promotions on our own platform

You can manage cookie preferences at any time through your browser settings or the cookie consent tool on our site.

9. Security Measures

Keeping your data safe isn't optional — it's foundational to everything we do at PrizePH. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmissions
• Passwords stored using bcrypt hashing — we cannot see your actual password
• Two-factor authentication (2FA) available for all accounts
• Regular third-party penetration testing and vulnerability assessments
• Strict access controls — only authorized personnel can access player data, and only on a need-to-know basis
• 24/7 fraud monitoring and automated anomaly detection
• Data breach response plan aligned with NPC notification requirements (72-hour reporting window)

10. International Data Transfers

Some of our technology partners and service providers may be located outside the Philippines. When we transfer your data internationally, we ensure appropriate safeguards are in place — such as contractual clauses meeting NPC standards — so your data receives the same level of protection regardless of where it's processed.

11. Children's Privacy

PrizePH is strictly for adults aged 21 and above (or the minimum legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If we discover that a minor has registered an account, we will immediately close the account and delete all associated personal data. If you believe a minor has accessed our platform, please contact us right away.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on the site at least 14 days before the changes take effect. Your continued use of PrizePH after the effective date means you accept the updated policy.

13. Contact Our Data Protection Officer

Questions, requests, or concerns about how PrizePH handles your personal data? Reach out to our DPO directly:

We aim to respond to all privacy-related inquiries within 15 business days. For urgent security concerns, please mark your email "URGENT – Data Security."

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This Privacy Policy applies to prizeph.best and all services operated under the PrizePH brand. Philippine Data Privacy Act of 2012 (R.A. 10173) compliance is our baseline — not our ceiling.